Browse > Home / Brain Candy, Features / StorkCraft – Recall, Parts and Bad Handling

StorkCraft — Recall, Parts and Bad Handling

November 25, 2009

VN:F [1.9.3_1094]
Take a moment to Rate and Review this article:
Rating: 10.0/10 (1 vote cast)

StorkCraft — Recall, Parts and Bad Han­dling, 10.0 out of 10 based on 1 rating
StorkCraft Recall - Be Careful

StorkCraft Recall — Be Careful

Look­ing for StorkCraft Con­tact Infor­ma­tion and News Updates? Click Here.

If you know me then you know I’m the father of 7 month old Jax­son Daniel Nedelko. Since I’ve been a Dad I’m pretty mind­ful (of alot of things) but I’m pretty watch­ful for his safety.

He is a lit­tle mover, awake and asleep and I want him to always be as safe as pos­si­ble. That’s why it pisses me off when a com­pany life StorkCraft does a crappy job of han­dling a safety and recall issue. First they deny there is a prob­lem, then they do issue a recall but don’t put any­thing in place to prop­erly han­dle the recall.

Their phone lines are jammed, their web­site is down and they are only issu­ing offi­cial Press Releases. Well I’m here to offi­cially say screw you StorkCraft. You can be sure I’ll never pur­chase another one of your prod­ucts ever again and I def­i­nitely hope no one else pur­chases any of your products.

It’s less about the fact there is a recall. It’s how you han­dled it, or how you didn’t han­dle it.

That’s what is really at issue here. You’re a back­wards com­pany and don’t deserve the right to be pro­duc­ing prod­ucts for our chil­dren, not with your bru­tal atti­tude. Check this piece of lame spin out:

“In the major­ity of inci­dents, the cribs were being used with bro­ken parts, parts with pieces miss­ing, parts that were dam­aged or with mod­i­fied or home­made parts,” the firm said in a statement.

“In some inci­dents, the crib was in a state of sig­nif­i­cant dis­re­pair. In other cases, the con­sumer had installed the drop-side rail upside down — con­trary to the instruc­tions that are glued to the mat­tress base of each crib. This causes extra­or­di­nary stress on the plas­tic parts that could result in breakage.”

Which is basi­cally say­ing “no no it’s YOUR fault, not ours” — which is com­plete and utter bull­shit. Your prod­ucts are clearly not well designed, harm chil­dren and your spin is not going to change that. Here some more infor­ma­tion on the StorkCraft Crib Recall from Mama Knows

StorkCraft Con­tact Infor­ma­tion and News Updates

I’m com­pil­ing a list of use­ful resources for Storkcraft News, Storkcraft Parts, com­pany con­tact infor­ma­tion and any addi­tional press releases I run into here. Please com­ment below if you have addi­tional news and infor­ma­tion about the Storkcraft Recall

Novem­ber 24, 2009 — Storkcraft CEO “Blind­sided” by Recall (Toronto Star)

Jan­u­ary 13, 2009 — The first Storkcraft Recall Press Release

CBC News — Storkcraft Recalls “Jams” Website

Novem­ber 23, 2009 — The sec­ond Storkcraft Recall Press Release

Cana­dian Trade Index List­ing for StorkCraft Manufacturing

StorkCraft on Twit­ter — they seem to be com­mu­ni­cat­ing, finally.

Update Nov 30, 2009 — StorkCraft Fac­ing Wave of Lawsuits

Stork Craft Man­u­fac­tur­ing Con­tact Information

Address: 7433 Nel­son Road
Rich­mond, BC,
V6W 1G3
Phone: 604–274-5121
Fax: 604–274-9727
Web­site: www.storkcraft.com

StorkCraft Recall on YouTube

YouTube Preview Image

VN:F [1.9.3_1094]
Rat­ing: 0 (from 0 votes)

Related posts:

  1. How to: Clean Your Black­berry Curve Keyboard
  2. John Roberts aka JD Roberts

Written by Dan Nedelko · Filed Under Brain Candy, Features 

Comments

9 Responses to “StorkCraft — Recall, Parts and Bad Handling”

  1. Mike Browne on November 25th, 2009 8:20 pm

    Which PR boob that’s about to get fired released that lit­tle gem? Yikes.

  2. Dan Nedelko on November 26th, 2009 6:47 am

    I dunno but it really seems like Storkcraft is stuck in the mid to late 50s in terms of atti­tude. Com­pa­nies that act like this sim­ply won’t survive

  3. Dan Nedelko on November 26th, 2009 10:36 am

    If you have a StorkCraft Crib here’s a use­ful bit from the Toronto Star Article:

    They sug­gest email­ing parts@storkcraft.com with the fol­low­ing infor­ma­tion, all of which can be found on the bot­tom right cor­ner of the mat­tress base­board: model num­ber of the crib, date of man­u­fac­ture and coun­try of man­u­fac­ture. The com­pany also asks par­ents to include com­plete ship­ping infor­ma­tion in order to receive a free repair kit that will mod­ify the cribs so the sides are fixed.

  4. Joseph Bench on November 30th, 2009 8:13 pm

    In the per­suit of the whole story I think the fol­low­ing should be added.

    Reports are say­ing that the recall was leaked early.
    This caused a mas­sive surge which the com­pany was not pre­pared for.
    They spent months work­ing with gov­ern­ment and had a release date ready.
    On this release date, they would have, pre­sume­ably, many more employ­ees in place, and addi­tional band­width — none of which can be ammassed overnight.

    I’m not try­ing to defend the com­pany by any means, but if the argu­ment is about their han­dling, this is defi­nately a peice of the puz­zle — if true that is.

    good luck on what­ever it is you’re try­ing to accomplish.

  5. Dan Nedelko on November 30th, 2009 8:28 pm

    I under­stand that point of view and the StorkCraft CEO men­tioned that in an ini­tial press release, how­ever I haven’t seen any indi­ca­tion that they worked for months on this recall. In my opin­ion chil­dren had already been put at risk due to these issues with the drop side cribs. I have a num­ber of issues with how StorkCraft responded to this recall, how they blamed the par­ents and own­ers of these cribs for improp­erly putting them together (putting the blame on the par­ents effectively).

    As a par­ent of a 7 month old boy with a StorkCraft crib I’m try­ing to get infor­ma­tion out to peo­ple about these prod­ucts and be help­ful and to give my opin­ion on what I con­sider to be a shod­dily run company.

  6. Michael on December 1st, 2009 2:57 pm

    Here’s my let­ter to CPSC:

    I write to you to express my dis­s­a­point­ment with the stor­craft drop side fix. We opted for drop side crib for a rea­son (and paid more money too) as it is eas­ier and safer for a per­son of short statue to put child into bed. By forc­ing us to con­vert drop side crib into fixed side you’re in effect cre­at­ing unsafe conditions.

    I’m writ­ing to you so you’ll recon­sider your posi­tions on the stor­craft fix and require man­u­fac­turer to dicon­tinue this band-aid solu­tion and require a safe kit that does not remove needed func­tion­al­ity (of drop side).

  7. Dan Nedelko on December 1st, 2009 4:52 pm

    @michael Very well put and I agree 100% — we also had to secure the drop side, mak­ing it a non drop side crib. This entire fiasco has me and my fiancee very turned off by the han­dling of this recall, the atti­tude of StorkCraft and their “solu­tion”. Which really isn’t a solu­tion at all.

  8. Trevor Hodgins on January 25th, 2010 12:46 pm

    yes i agree as well i finally just got my recall fix and this a joke replace shit plas­tic pieces with more shit plas­tic and cant believe that they would make the drop side no func­tional so what hap­pens when the plas­tic lock on the plas­tic rail that holds the new plas­tic fix on breaks and the fix and rail comes off then what this to me is a bull shit way to cover up some over paid suit because he sucks at his job and he doesn’t care about safety because hes such a cor­po­rate ass­hole that he cant get a date Lit­tle own a woman to have kids with him

  9. süpürgelik on February 6th, 2010 5:47 am

    I’m con­sid­er­ing buy­ing this baby to bed. What are your suggestions.??

Join in on the Discussion! Comment Now: