StorkCraft – Recall, Parts and Bad Handling
November 25, 2009
StorkCraft Recall - Be Careful
Looking for StorkCraft Contact Information and News Updates? Click Here.
If you know me then you know I’m the father of 7 month old Jaxson Daniel Nedelko. Since I’ve been a Dad I’m pretty mindful (of alot of things) but I’m pretty watchful for his safety.
He is a little mover, awake and asleep and I want him to always be as safe as possible. That’s why it pisses me off when a company life StorkCraft does a crappy job of handling a safety and recall issue. First they deny there is a problem, then they do issue a recall but don’t put anything in place to properly handle the recall.
Their phone lines are jammed, their website is down and they are only issuing official Press Releases. Well I’m here to officially say screw you StorkCraft. You can be sure I’ll never purchase another one of your products ever again and I definitely hope no one else purchases any of your products.
It’s less about the fact there is a recall. It’s how you handled it, or how you didn’t handle it.
That’s what is really at issue here. You’re a backwards company and don’t deserve the right to be producing products for our children, not with your brutal attitude. Check this piece of lame spin out:
“In the majority of incidents, the cribs were being used with broken parts, parts with pieces missing, parts that were damaged or with modified or homemade parts,” the firm said in a statement.
“In some incidents, the crib was in a state of significant disrepair. In other cases, the consumer had installed the drop-side rail upside down — contrary to the instructions that are glued to the mattress base of each crib. This causes extraordinary stress on the plastic parts that could result in breakage.”
Which is basically saying “no no it’s YOUR fault, not ours” – which is complete and utter bullshit. Your products are clearly not well designed, harm children and your spin is not going to change that. Here some more information on the StorkCraft Crib Recall from Mama Knows
StorkCraft Contact Information and News Updates
I’m compiling a list of useful resources for Storkcraft News, Storkcraft Parts, company contact information and any additional press releases I run into here. Please comment below if you have additional news and information about the Storkcraft Recall
November 24, 2009 – Storkcraft CEO “Blindsided” by Recall (Toronto Star)
January 13, 2009 – The first Storkcraft Recall Press Release
CBC News – Storkcraft Recalls “Jams” Website
November 23, 2009 – The second Storkcraft Recall Press Release
Canadian Trade Index Listing for StorkCraft Manufacturing
StorkCraft on Twitter – they seem to be communicating, finally.
Update Nov 30, 2009 – StorkCraft Facing Wave of Lawsuits
Stork Craft Manufacturing Contact Information
| Address: | 7433 Nelson Road Richmond, BC, V6W 1G3 |
|---|---|
| Phone: | 604-274-5121 |
| Fax: | 604-274-9727 |
| Website: | www.storkcraft.com |
StorkCraft Recall on YouTube
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They suggest emailing parts@storkcraft.com with the following information, all of which can be found on the bottom right corner of the mattress baseboard: model number of the crib, date of manufacture and country of manufacture. The company also asks parents to include complete shipping information in order to receive a free repair kit that will modify the cribs so the sides are fixed.
Reports are saying that the recall was leaked early.
This caused a massive surge which the company was not prepared for.
They spent months working with government and had a release date ready.
On this release date, they would have, presumeably, many more employees in place, and additional bandwidth – none of which can be ammassed overnight.
I’m not trying to defend the company by any means, but if the argument is about their handling, this is definately a peice of the puzzle – if true that is.
good luck on whatever it is you’re trying to accomplish.
As a parent of a 7 month old boy with a StorkCraft crib I’m trying to get information out to people about these products and be helpful and to give my opinion on what I consider to be a shoddily run company.
I write to you to express my dissapointment with the storcraft drop side fix. We opted for drop side crib for a reason (and paid more money too) as it is easier and safer for a person of short statue to put child into bed. By forcing us to convert drop side crib into fixed side you’re in effect creating unsafe conditions.
I’m writing to you so you’ll reconsider your positions on the storcraft fix and require manufacturer to dicontinue this band-aid solution and require a safe kit that does not remove needed functionality (of drop side).