Category Archives for Search Marketing

Why Facebook will fail at Search

Facebook released their search strategy today, the so called "third pillar" of Facebook's future.

Mark Zuckerberg Facebook Search

Mark Zuckerberg and Facebook don't get unstructured data.

Search is hard, very hard. It's why I have always been fascinated by search, it is also one of the reasons I have a massive amount of respect for Google, beyond their annoying marketing strategy of "do no evil", 0-10 PageRank and Android, which is a half baked mobile OS IMHO, is the fact that they have engineering cohones.

Their UX is horrible, their products are scattered (Google+, Wave).

But their search is amazing.

And search as I mentioned before fascinates me.

"Index the entire web, then, for whatever term I type into the search engine, return to me the most relevant sources of information and make sure it is trusted, timely, and relevant. Infer what I mean when I type into that little box. Make it go."

That is an exceedingly difficult problem which, by all rights they've done an amazing job delivering upon.

The World Wide Web is made up of unstructured data: blogs here, websites there, forums, reviews, images, comments, stuff stuff and more stuff. When data and information is not structured it is difficult, very difficult to filter, sort and rank. Again, all things in life being imperfect, Google has delivered on that claim and passed with flying colours.

That's why you and I use Google everyday. It's important because it's very very useful.

Now to circle back to my original thesis: Facebook will fail at search and here is why:

Facebook is avoiding the very real and very tough problem Google tackled head on from day one: unstructured data. Google is attempting to infer the meaning and create structure behind unstructured data.

Do I like something simply because I mention it? How does the content reflect my actual point of view? Am I an expert regarding the topic I am commenting upon?

Facebook's solution to search is the "Like" and the Open Graph. Their structured database,which holds stores, categorizes and makes accessible everything you do on Facebook and by extension using "Login in using Facebook" through a subset of the Word Wide Web.

Facebook has structured data about our lives, all of our posts, images, comments etc in their Open Graph, a structured data set that makes claims to knowing who people *really* are, their real connections and their social lives.

These are the claims that Facebook has promised are their technological "secret sauce" on both pre-IPO and post-IPO. But there's an issue, which gets us back back to my points about Google earlier and the challenging issues they tackled head on from day one.

However, they cannot distinguish when someone although they "Like" McDonald's doesn't really like McDonald's through their unstructured sentiment, my comments about them are not indicating a positive sentiment even though I hit the "Like" button.

Using sentiment to express an outcome versus a structured data set element such as a "Like". Google has done this from day one via Hilltop and the hundreds of iterations to their PageRank algorithm (not the 0-10 scale, the algorithmic PageRank that is Google's IP). It's how they rank and sort the unstructured web.

Anyhow, this blog post is already too poorly written and too long, but I find this conversation fascinating because these are the claim of amazing technologies (Facebook) versus the reality of execution (Google).

Facebook cannot, or will not, attempt to address the tough problem: finding meaning through unstructured data.

Rather they want to force a structured data set (read: Open Graph) onto our lives but will not get into the sentiment problem.

This spurred an interesting conversation about structured data and sentiment on Google+ with a long time colleague of mine Aaron Bradley who is a search marketing expert who legitimately knows his shit. Here is the thread:

Interesting case Dan. In short, however much Open Graph's "intelligent structured data" can be leveraged for advertising and other purposes, one cannot infer the presence of negative sentiment based soley on the absence of positive sentiment.

Put another way, this is where the absence of a "Dislike" button is something of Achilles' heel for Facebook (and, by extension, the absence of a "-1" button in Google).

Open Graph can't speak to what you and your friends don't like, because there's no mechanism for this. Both built-in Open Graph actions and built-in Open Graph objects are, at best, neutral when it comes to sentiment. Facebook may be able to see that a friend "Liked" (action) Catcher in the Rye (object) - a positive sentiment - or just "Read" (action) Catcher in the Rye - a possibly neutral sentiment, but one I'll bet is processed (like the built-in actions "Watch", "Listen" and "Follow") like a "Like" by Facebook's algorithms. It's perhaps (unintentionally) telling that theplaceholders for built-in objects all contain content like this:

I don't know that Google - even outside the Google+ environment and its lack of a -1 - that Google is better suited to make sentiment decisions for advertising delivery based on structured data. The exception here is review data, which is really a sentiment scale. But in order to throttle the display of a McDonald's ad based on structured data, Google would have to know that you disliked McDonald's - regardless of the general sentiment surrounding the restaurant - because you gave it one out of five on a review. (Of course your friends' reviews might count if Google knew as much about you and your relationships based on Google+ as Facebook does based on ... well, Facebook. In reality? Ha.)

So is Facebook delivering McDonald's ads to you a sign of failure? As much as I'm not particularly a FB fanboy I'd have to say no: Facebook's algorithm can't read your mind. It might even be reasonable targeting using structured data, based on the fact that a certain proportion of your Facebook friends "Like" McDonald's Page - which would be the equivalent of me being targeted with a Tim Horton's ad (I don't despise them and their deceptive advertising - I just find their coffee appalling).

Of course one could also infer from positive sentiment things it's likely I am neutral or negative toward. If I "Like" Hitchens' God is not Greatand Dawkins' The God Delusion you're probably not going to get far showing me an ad for Jesus Calling (evangelical bestseller - thanks Google). But that would take multiple levels of sentiment analysis and topical classification on top of other algorithmic gymnastics.

I recall a conversation you and I had on Facebook concerning why one should grind one's beef, or (in my case) acquire it from cow-loving but non-vegetarian hippies. But we never expressed that in a formal way (clicked a "Like" button associated with the non-built-in object "Homemade Hamburgers"). So Facebook had the sentiment, but didn't have structured data pertaining to it. And so you got asked about Mickey D's.

And my thoughts:

Dan Nedelko
9:17 PM
Reply

Awesome points - however what Facebook needs to be able to do with their structured data goldmine is infer sentiment and semantics from the unstructured portions of their data set.

Indeed the convenient construct is an explicit dislike, however that is an intrusive model from a user perspective.

I would then have to (as a user) explicitly identify that I indeed do Like or Dislike something in order for Facebook's algorithm to be able to understand my sentiment.

Sentiments are unstructured notions. How I "feel" about a given subject does not always have a structured data model which is convenient for the system to process.

So - is Facebook's idea to enforce a structure and exclude a sentiment? It seems so. From a technological innovation perspective Google assumes lack of structure and provides benefits where possible. Facebook OTOH wants to impose structure and ignore the really difficult problem, inferring sentiment from unstructured data. That's not fundamentally a problem except that Facebook makes claims to understanding our lives and how we interact. It's a bit of a bait and switch of claims versus reality.

Lastly, some Facebook PR regarding their search technology with some translation from VentureBeat. I'm now summarizing my thoughts in sound bites, but:

"web search is designed to … return links that may have answers to the questions that you’re trying to ask. Graph Search is designed to return the answer, not links that might get you to the answer.”

Translation: We have structured data. That gives us the answer from our formal data set. Hilltop and Google suck, reference to link authority. Indexing the World Wide Web is hard. We want to make it easier by using our data not everyone else's.

“We came up with something we think is a lot more natural,” he (Zuckerberg) said.

Translation: Natural to us is our definition of structured data. Figuring out what you mean online is hard work, we don't want to do that. Natural means you Like something (or by extension in their Want, Listen notions etc in the open graph).

“It’s gonna take years and years to index everything,” Zuckerberg said. “There’s more content we haven’t gotten to than content we have.” Search for mobile, more languages, text posts, and Open Graph content will be coming soon. And, of course, an API is also on the roadmap, but perhaps a bit further down the line."

Translation: Google has been indexing for years. What is open graph content? It's your content on your site shoved into their database then made to conform so they can monetize easily while avoiding the work.

So you may wonder if Google isn't worried about Facebook search why am I all a twitter (pun intended) about this?

It comes down to spin versus reality and frankly real technology talent versus crap.

Enough said.

Am I wrong? Is everything I've written complete nonsense? Has the world gone crazy by not observing this or am I just totally insane?

Addition: YouTube Preview Image

Mark Zuckerberg explaining Facebook Search (PR Video): YouTube Preview Image

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Yahoo Never Was A Search Engine

Image representing Carol Bartz as depicted in ...

Image via CrunchBase

Well I've never been a fan of Yahoo CEO Carol Bartz and she continues to stupify me with her ridiculous statements which she holds to so dearly.

As covered over at Search Engine Land Bartz was interviewed in the New York Times. She is stunningly moronic in some of her claims:

"Yahoo, according to Ms. Bartz, simply feeds search results for people who have grown curious while reading one of its news stories or watching a video. It doesn’t generally pop into peoples’ minds as the first place to go look for answers during the course of their day-to-day activities."

How is that possibly the case? On so many levels I would argue the validity of this claim:

  1. Yahoo was initially a search directory then a search engine then added portals.
  2. If Yahoo doesn't pop into mind as answering questions for users, then uh, what about Yahoo Answers? What's the point of that then?
  3. Bartz is singlehandedly dismantling Yahoo as a company with unique software technology and turning it into a portal and content company. Granted for many years they have had a content focus but Yahoo Search Marketing and Yahoo Search were always major components of their company.

"The biggest thing for Yahoo is increasing the number of pages people consume and slapping as many display ads as possible across those pages. “My fortunes are tied to my pages,” Ms. Bartz said."

This is nonsenscial. I have an ad network. We are interested in content pages to serve advertising. Yahoo is a software technology company...er...it WAS a software technology company. How sad for Yahoo to have a such a short sighted myopic CEO.

"According to Ms. Bartz, the majority of Yahoo’s sites will go the way of Sports. In particular, Yahoo will throw investments behind its entertainment, finance and news operations. Ms. Bartz noted that there are plenty of unemployed journalists out there to pick up."

Well Carol. Hey Carol. Umm Carol....those journalists are unemployed because the notion of traditional journalism and simply serving up that content and selling ads is not the same as it used to be. They are unemployed because many companies in this space are unprofitable.

Excuse me while I go bang my head against a brick wall.

"In addition, Ms. Bartz will remember that Terry Semel, a longtime Warner Brothers executive, was brought in before to turn Yahoo into more of a media company. Mr. Semel’s tenure was perhaps characterized more for losing to Google than anything else."

Clearly Carol doesn't believe the notion that if we are not aware of our history we are doomed to repeat the mistakes of the past. I think we can revise this though at this point, Yahoo isn't in the "losing" position any longer. It has lost. Full Stop.

"Ms. Bartz has decided to correct past mistakes by getting all of the employees on the same page and presenting a more consistent look across Yahoo’s sites. In addition, she’s trying to boost morale and get the energy of the company up again –- a task hurt by the hit Yahoo’s shares took after the Microsoft deal was announced.

“I felt bad for the employees because they think it’s a report card,” Ms. Bartz said."

Honestly, this woman is a CEO? Of any company? Your share price is a report card of sorts, it's the market responding to the strategic decisions being made. Clearly this is perceived as being a bad decision. Which it is. It's a horrible decision.

In fact it's a series of horrible decisions, capped off by myopic thinking and topped off with a healthy dose of delusion.

Way to go Carol!

Update - Just ran into a fantastic quote from the New York Times Bits Blog:

I’ve got to wonder how much running a sales force that peddles expensive software to engineers and designers has to do with running a free Web site that attracts users through branding and products and makes money through advertising.

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Ashton Kutcher – Twitter Desperation?

Share photos on twitter with Twitpic

Social Media Marketing and Twitter in particular is a great way for stars like Ashton Kutcher to generate buzz. In fact it's great for anyone and any business (when done properly). Now I'm as open minded to all sorts of Internet Marketing techniques but this one strikes me as a bit desperate.

Ashton is basically buying paid advertising on another social network in order to increase his followers on a competing social network. Come on Ashton. As they would say on Twitter: srsly?

UPDATE:

Clearly  Ashton Kutcher using Twitter is not a negative thing. In fact I fully believe in the power of Social Network Marketing and provide channels for self promotion. However, As a business driven marketer and branding expert I'm still not 100% certain if Ashton Kutcher's campaign on Twitter produced any definable results other than the fact that he got some dedicated airplay on CNN. For a hollywood actor like Kutcher, this is definitely a plus, getting airplay like that will do nothing but promote his own brand, his movies and his career (and positively affecting his bottom line).

I wonder what type of metrics were taken into account except for the number of followers? Was any tracking done on Click Through Rates? How did it affect his Online Reputation? More likely than not, it was purely a branding play. I still think the Ad reduces the legitimacy of his entire Twitter campaign.

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dofollow Blog

Just thought I would let you all know that I've made this blog do follow. Now remember - real comments only please but they will pass link authority.

As I am going through this resurrection of my site I've had the opportunity to rethink a few thinks in terms of categories, tags, URL structure, Sub Domain structure and in particular making all comments DoFollow.

[poll id="2"]

Having said that I installed the DoFollow plugin yesterday for a few reasons:

  1. It will incite comments - hopefully relevant comments.
  2. I want to pass link authority for those who I want to link to from this site.
  3. Defaulting as NoFollow is really the backward way to do it. WordPress by default adds the No Follow attribute, although I understand why the need for NoFollow by default.

Having said that I am curious. Is your blog a DoFollow blog?

Update:

Over the pas months I've had excellent success in building online reputation through Do Follow blogs.  Here is a fantastic list from Squidoo of categorized list of Do Follow blogs.

I'll be updating this page with more Do Follow resources.

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Twitter Updates for 2009-02-25

  • I just used a hammer to dislodge frozen stew from the freezer for Nicole. True story and yes I am very proud. #
  • @oilman every 3.4535 seconds. I know how you feel. #
  • @Miss604 Go #Canucks - I'm actually a #Leafs fan but the #Canucks are my #2 team therefore I am NOT a #Habs fan 🙂 #
  • @kevinrose Hitting the elevator button more than once is psychological security blanket. #
  • RT @fantomaster: RT @webaddict: Internet threat: Hackers swarm bank accounts http://bit.ly/ar4m0 #internet #hacking #hackers #
  • @oilman If you're anything like me you'll still glaze over when you see the To Do list as it grows and grows and grows. #
  • Signing off for the night. Have a good one all. #
  • @wilw I'm Canadian and I feel inspired. Imagine that! #
  • This #ryanair story gets more and more incredible and ridiculous! Could #raynair management be more obtuse? http://bit.ly/Bg92r #
  • RT @fantomaster: Good take from the Link Fish: RT @angie1234p: RT @Burnsie_SEO: What If A Client Doesnt Like Link Building? http://ow.ly/tDa #
  • @nicolelindaman excellent article, very useful! #
  • RT @mattcutts: Want to learn more about the canonical link tag? We just posted a new video of me talking about it: http://bit.ly/H5haO #
  • RT @SilverOakCasino: Oscars Roundup and winners ( http://tinyurl.com/az9aev ) #
  • @shoemoney I'm voting for your stimulus plan. It's probably be more effective anyhow. #
  • @1Password Love your app I don't know what I would do without it #
  • RT @SilverOakCasino: Oscars Challenge Winners ( http://tinyurl.com/atx6hu ) #

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Twitter Updates for 2009-02-24

  • Good morning everyone. Ever have one of those sleps where you just don't feel like you've slept. Damn. It's going to be one of those days #
  • Upgraded personal domain from #Wordpress to #Wordpress MU last night. Now have to fit in updates, photo, video and search subdomains #
  • Mel Gisbon returns in "The Colonel" check it out, hi-lari-ous http://bit.ly/u1mxF #

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Update Coming Today

Due to the Craptastic nature of EMC Web Hosting I have been forced to relatively quickly move my domain to my dedicated server. Which in the end is a good thing but in the short term is an annoying thing.

Stay Tuned. I'll be back shortly with everything updated and new features as well.

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